Consumer and Citizen Involvement
enter Involving residential as well as commercial customers in Smart Grid trials has proven to be more difficult than expected just a few years ago. Rewards and business cases remain difficult to define and a shared knowledge on how to approach, activate and engage the broad public in the energy system of the future is crucial knowledge for all stakeholders in the core-projects, the steering committee, the Support Project as well as external project. Previous generations of Smart Grids projects have e.g. failed to reach the target number of participants and could thus not reach a critical mass for quantitative evaluation of their results. In general, reaching out to and maintaining interest in the customers has proved to be more difficult than expected. The evaluation of project participations through residential and commercial customers often showed difficulties adjusting to new routines. However, community approaches to engagement and linking the topics of Smart Grids and Smart Cities has often proved to deliver promising results. This working group should assemble already existing knowledge on new approaches and techniques to include commercial and residential customers and to increase their flexibility and efficiency potentials.